Terms and Conditions for www.csmarthings.com Online Portal
By accessing and using this Portal, you agree to be bound by the following terms and conditions including all the policies mentioned hereunder (hereinafter referred to as the “Terms & Conditions”). In case you do not accept to be bound by these Terms & Conditions, you may not use this Portal including any services provided hereunder.
1. The Online Portal
1.1. This Online Portal accessible on https://www.csmarthings.com/ (hereinafter referred to as the “Portal”) is owned and operated by Cyan SmartThings Ltd, a company having its principal place of business at Neary Industrial Zone, 108. Morc Blueprint, Tyack, Mauritius, bearing Business Registration Number C211786 (hereinafter referred to as Cyan Smartthings Ltd.).
1.2. You acknowledge and accept that these Terms & Conditions must be read together with the following policies which are also accessible hereunder:
Products & Services Policy
Cancellation of Order & Refund Policy
Returns & Refund Policy
Liability & Disclaimer Policy
The above policies shall collectively be referred to as the “Policies”.
1.3. These Terms & Conditions apply to persons purchasing Products or Services from the Portal, as well as any persons visiting same.
1.5. Cyan Smartthings Ltd. reserves its right to amend these Terms & Conditions at any time at its sole discretion. We recommend you to read and acknowledge these Terms & Conditions each time you access the Portal.
2. Definitions and Interpretation
2.1. Unless otherwise specified or unless the context clearly indicates otherwise, the following terms shall have the following meanings ascribed to them:
2.1.1. “Business Day” means any day of the week other than Saturday, Sunday or public holiday in the Republic of Mauritius;
2.1.2. “Calendar Day” means any day of the week, including Saturday, Sunday or public holiday in the Republic of Mauritius;
2.1.3. “Direct Marketing” means to approach a person, either in person or by mail or electronic communication, for the direct or indirect purpose of promoting or offering to supply, in the ordinary course of business, any goods or services to the person;
2.1.4. “Intellectual Property" means, collectively, the patents, copyrights (and moral rights), Trade Marks, designs, models, brands, names, trade names, graphics, icons, hyperlinks, Know-How, trade secrets and any other type of intellectual property (whether registered or unregistered including applications for and rights to obtain or use same) which are owned by, licensed to, used and/or held (whether or not currently) by Cyan Smartthings Ltd. on or in connection with this Portal;
2.1.5. “Know-How” means all the ideas, designs, documents, diagrams, information, devices, technical and scientific data, secret and other processes and methods used by Cyan Smartthings Ltd. in connection with this Portal, as well as, all available information regarding marketing and promotion of the Products and Services described in this Portal, as well as all and any modifications or improvements to any of them;
2.1.6. Cyan Smartthings Ltd. will include the employees, officers, advisers, service providers, suppliers and content providers of Cyan Smartthings Ltd.
2.1.7. “Products & Services” products, devices, accessories, content, any other products or services which may be offered by Cyan Smartthings Ltd. on the Portal;
2.1.8. “Trade Marks” means those trademarks owned by companies within Cyan Smartthings Ltd. and any other trademarks, designs, logos, style names and slogans which Cyan Smartthings Ltd. either owns or has the right to use or any derivative service offerings of, and applications for, any of same;
2.1.9. “Portal Material” means the contents of this Portal, including without limitation, all and any information, data, documents, Intellectual Property, material, products (including software) or services contained in, accessed through, or downloaded or obtained from this Portal;
2.1.10. Terms like “you”, “your”, “Customer” refers to any person accessing the Portal and/or registering on the Portal.
3. Capacity to Contract
You hereby warrant to Cyan Smartthings Ltd, that you have the required legal capacity to enter into and be bound by a contract to make an online purchase on the Portal under the laws of Mauritius. You warrant that you are 18 (eighteen) years or older.
4. Modification of these Terms & Conditions
4.1. These Terms & Conditions shall commence from the date on which they are published on the Portal and continue indefinitely. Cyan Smartthings Ltd reserves the right, in its sole discretion, to amend, including without limitation, by the addition of new terms & conditions, at any time and from time to time and/or terminate these Terms & Conditions in its entirety and/or cease the operation of the Portal at any time, with no liability or recourse to you.
4.2. Any such amendments shall come into effect immediately and automatically. It is your responsibility and you undertake to read these Terms & Conditions each time before using the Portal for any such amendments.
4.3. Cyan Smartthings Ltd will notify you of amendments to these Terms & Conditions as and when they arise, by publishing a notice of such amendments on the Portal, which you will be required to accept before using the Portal.
4.4. If you choose to visit the Portal, your visit and any dispute over your privacy are subject to these Terms & Conditions, including limitations on damages, resolution of disputes, and application of the law of the Republic of Mauritius.
5. Other Terms and Conditions
Certain Products & Services offered on the Portal www.csmarthings.com may be subject to specific terms and conditions as indicated on that part of the Portal (see Product conditions & Services Policy) and your use of those Products & Services will also be subject to those specific terms and conditions governing those relevant Products & Services. To the extent that those specific terms and conditions conflict with these Terms & Conditions, then those specific terms and conditions shall take precedence.
6. Login and Registration
Prior to any online purchase, you have to register your details online in order to initiate any order whether prepaid or postpaid transaction. (Please refer to the Registration Policy)
7. Portal Material - Scope of Permitted Use
7.1. Subject to the provisions of these Terms & Conditions, you may only download, view and print the Portal Material online restrictively for your own personal use and only for non-commercial purposes.
7.2. You may not alter, modify, decompile, copy, reproduce, distribute, transfer, sell, transmit, display, broadcast, publish, exploit, license or create derivative works from the Portal. You must get Cyan SmartThings Ltd prior to written approval if you wish to copy, reproduce, distribute, transmit, display, broadcast or publish any of the Portal Material, whether electronically or otherwise.
7.3. You may not use this Portal or its material for any illegal or unlawful purposes or as prohibited by these Terms & Conditions.
7.4. You may not link to any page on this Portal or frame same or any of the pages on this Portal in any way whatsoever without the prior written permission of Cyan Smartthings Ltd. Recognizing the global nature of the Internet, you agree to comply with all local laws, rules and regulations regarding online conduct.
7.5. You may not transfer any rights or obligations in terms of these Terms & Conditions to any other person or entity.
7.6. You are solely responsible for obtaining and maintaining all facilities, services, products and equipment which may be required by you for the exercise of your rights of permitted use of the Portal.
8. Your behaviour when using the Portal
8.1. You may not use the Portal to obtain or distribute:
8.1.1. Material which is defamatory, unlawful or contains hate speech; or
8.1.2. Bulk e-mail, whether solicited or unsolicited.
8.2. You must not interfere with or jeopardise the functionality or the operation of any part of the Portal or attempt to interfere with or jeopardise, disrupt, disable, harm or otherwise impede in any manner the functionality or operation of any part of this Portal or its material.
8.3. You are strictly prohibited from using the Portal for spoofing, hacking, flaming, cracking, phishing or spamming; and/or any other malicious behaviour.
8.4. You may not intercept any information transmitted to or from jeopardise or this Portal which is not intended by Cyan Smartthings Ltd. to be received by you.
9. Disclaimer and Limitation of Liability on this Portal
The use of the Portal and reliance on any Products & Services is subject to the Liability & Disclaimer Policy.
10. Warranties and Indemnities
You hereby indemnify Cyan Smartthings Ltd. and its officers, directors, employees, representatives or contractors or other persons for whom in law Cyan Smartthings Ltd. may be liable from any loss, damages, liability, claim or demand due to or arising out of your use of the Portal or its material or your breach of these Terms & Conditions.
11. Governing Law
This Portal is hosted, controlled and operated from the Republic of Mauritius. The parties agree that these Terms & Conditions shall be governed by and construed and interpreted in accordance with the laws of the Republic of Mauritius.
12. Whole Agreement
12.1. These Terms & Conditions, together with the Policies, constitute the whole agreement between you and Cyan Smartthings Ltd. relating to your access to and use of the Portal.
12.2. No indulgence, extension of time, waiver or relaxation of any of the provisions or terms of these Terms & Conditions which Cyan Smartthings Ltd. may show, grant or allow you shall operate as an estoppel against any party in respect of its rights under these Terms & Conditions nor shall it constitutes a waiver by Cyan Smartthings Ltd. of any of Cyan Smartthings Ltd. rights and Cyan Smartthings Ltd. shall not thereby be prejudiced or stopped from exercising any of its rights against you which may have arisen in the past or which might arise in the future.
14.1. In the event that any claim, matter or dispute arises between you and Cyan Smartthings Ltd. arising out of or in connection with your use of the Portal, same must be referred to the Customer Services Department by contacting our Customer support department on 57110421 or by email on firstname.lastname@example.org. Both parties shall first strive to amicably resolve all matter or disputes arising from the interpretation or performance of these Terms and Conditions, failure of which, the matter or dispute will be resolved in accordance with the Mauritian Code of Civil Procedure.
14.2. Notwithstanding the clause 14.1, Cyan Smartthings Ltd. reserves the right to deal with any legal claims arising from the matter in a forum of its choice, which will include but will not be limited to, the courts of the Republic of Mauritius. This right will continue to apply after termination, cancellation or amendment of these Terms & Conditions. You agree that Cyan Smartthings Ltd. is entitled, but is not obliged, to institute any proceedings arising out of or in connection with these Terms & Conditions or your use of the Portal or its material, in any court in the Republic of Mauritius having jurisdiction over you, even though the cause of action in question may exceed the jurisdiction of that court.
14.3. Notwithstanding the above provisions, either party shall be entitled to institute action in any court of law of competent jurisdiction to obtain urgent interim relief or, in the case of Cyan Smartthings Ltd., including but not limited to, for the collection of any outstanding debts due and payable by you to Cyan Smartthings Ltd.
15. Address for delivery of notices
Cyan Smartthings Ltd. chooses the below address for the delivery of notices for all purposes under these Terms & Conditions, whether in respect of court process, notices or other documents or communications of whatsoever nature:
Cyan Smartthings Ltd.
Inova Business Park,
Attention: General Manager.
16. Removal of Access
Cyan Smartthings Ltd. may, in its sole discretion, change, amend, suspend, withdraw or discontinue any aspect, feature, Products & Services or information contained on the Portal at any time. Cyan Smartthings Ltd. may also impose limits on certain features and services or restrict your access to any or all of Portal or Portal material without notice or liability.
17. Intellectual Property Rights
All the content, Trade Marks and data (including copyrighted content) on the Portal, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to Cyan Smartthings Ltd. and as such are protected from infringement by local and international legislation and treaties. Any and all copyright subsisting on the Portal, including these Terms & Conditions, vested in Cyan Smartthings Ltd and all rights not expressly granted are reserved. The re-publication or distribution of any content available on the Portal including by framing or similar means is prohibited.
18. Electronic Communications
You consent to receive communications from Cyan Smartthings Ltd. electronically and agree that all such agreements, notices, disclosures and other communications are deemed to be duly sent by Cyan Smartthings Ltd for the purposes of these Terms and Conditions.
By registering & accepting these Terms & Conditions, you acknowledge and accept to receive promotional advertisement from Cyan Smartthings Ltd. from time to time.
20. Registration Policy
1.1. This Registration Policy must be read together with the Terms and Conditions for Cyan Smartthings Ltd. Online Portal and the Policies indicated therein.
1.2. Customers are free to browse the Portal without registration, but registration is mandatory for the customer to be able to perform the following:
- Make online Purchases
- Receiving newsletters with exclusive online offers
- Opening an online account
1.3. Customers will need to provide the following details to process their registration:
- Mobile Phone Number
- A valid e-mail address. (This e-mail address will be used for identification purposes and for sending notifications and electronic receipts)
1.4. Online registration is free of charge for the Customer.
1.5. Cyan Smartthings Ltd shall use all reasonable endeavours to protect the Customer’s information submitted on the Portal in line with the Data Protection Act.
1.7. Customers need to enter their email (e-mail address provided under Clause 1.3 above) and password (obtained upon registration) to login online.
1.8. Payment can be made using a MasterCard or Visa Card or by internet banking or by direct payment with our delivery agent at the moment of delivery.
1.9. The Customer agrees that:
- He will keep his username and password safe, and will not share them with anyone.
- He will not surrender his account to someone else.
- He takes full responsibility in case he allows someone else to place an online order using his account credential.
- He will not pass himself off as someone else or create multiple, false accounts.
- He will not use the account for any unlawful purposes
1.10. The Customer acknowledges and accepts sole responsibility for the correctness and accuracy of all information provided during the registration process. The Customer shall keep Cyan Smartthings Ltd harmless from any claims and/or losses arising from any incorrect information provided by the Customer during registration on the Portal.
1.11. The Customer is responsible for keeping his registration information confidential and for any activity on his account, notwithstanding that it may have been used by any other person with or without his knowledge or authority. If he suspects any unauthorized use of his account, he must immediately inform Cyan Smartthings Ltd. on 57110421 or via email at email@example.com without any delay. Upon receiving this notification, Cyan Smartthings Ltd may reject any orders not yet executed and deactivate the Customer’s password and account. Cyan Smartthings Ltd. will not, in any case, be held responsible for any losses suffered by the Customer due to the unauthorized use of his account. The Customer further agrees to hold Cyan Smartthings Ltd. harmless from any losses resulting from his non-compliance to clause 1.9.
1.12. To deregister from the Portal account, the Customer must send an email to firstname.lastname@example.org. The process will be undertaken by latest the next business day and a confirmation email will then be sent to the Customer.
2.1. We will only send your personal information such as i) name ii) email ID iii) telephone number to third party companies should you request a call back from a company promoting their offer(s) on www.csmarthings.com. By filling in the request call back form and submitting it, you consent and agree that your personal information will be sent to the company in question so that they can contact you directly, either by mail or phone in order to respond to your interest in their product or service.
2.1.1. The Customer is responsible for maintaining the confidentiality of his account and password obtained upon registration and for restricting access of third parties to his account. The Customer agrees to accept full responsibility for all activities that occur under his account and/or through the use of his password.
2.1.2. During registration on the Portal, the Customer will be asked to choose a login name and a password to access his account. His email address will be used as his login name.
2.1.4. If the Customer forgets or loses his password, the password can be reset online.
2.1.5. The Customer should change his password on a regular basis.
2.1.6. The Customer should be precautious with automatic sign-in, and must refrain from checking the “remember me” option on the application form screen if he uses a shared computer.
2.1.7. The Customer should notify his Bank immediately when his bank card is lost, stolen or expired.
2.1.8. Cyan Smartthings Ltd implements security measures to protect the personal information of the Customers during payment transactions. All information pertaining to any transaction on the Portal is encrypted using Secure Socket Layer (SSL) protocol before transmission. This Portal secures the Customer’s private information using an SSL Certificate.
2.1.9. If the Customer updates any of his information, Cyan Smartthings Ltd. may keep a copy of the information that the Customer originally provided in Cyan Smartthings Ltd.s archives for reasons as documented in this Policy. The Customer can view and modify his personal information by clicking on the Portal option “My Account”.
2.1.10. Cyan Smartthings Ltd may also share the Customer’s data with its banks and other authorized persons for the purpose of processing the online payment transactions.
2.2.1. Cyan Smartthings Ltd undertakes to protect the information provided by the Customer in compliance with the Data Protection Law of Mauritius.
2.2.3. Cyan Smartthings Ltd. will receive and store any information the Customer enters on the Portal or provides in any other way. Cyan Smartthings Ltd. shall use the information that the Customer provides for such purposes as responding to his requests, customizing future shopping for him, improving its stores, and communicating with him.
Cyan Smartthings Ltd automatically collects certain personal information when the Customer is using the Portal and mobile applications, such as the customer’s IP address, browser type, operating system, mobile carrier, ISP, URLs of sites from which the Customer arrives or leaves the Portal and/or mobile applications and sites that have embedded Cyan Smartthings Ltd. platform technology. Through cookies and other technologies, Cyan Smartthings Ltd is able to recognize the Customer as an existing or registered user of the Portal and/or mobile application.
A cookie is a tiny data file that resides on the Customer’s computer, mobile phone, or other devices, and allows Cyan Smartthings Ltd. to recognize the Customer when he returns to the Portal using the same computer and web browser.
2.2.5. Cyan Smartthings Ltd may use the Customer’s personal information as follows:
- To better understand the Customer’s needs and to provide a better overall service by contacting the Customer in relation to the Products and Services provided by Cyan Smartthings Ltd.
- To inform the Customer about deals and promotions that Cyan Smartthings Ltd. may have, by sending promotional materials or details by e-mail or post.
- To contact the Customer regarding account status, changes to the Terms and Conditions and other matters relevant to the underlying services.
- To fulfil the Customer’s transaction requests, and to deliver the ordered products to the Customer.
- As requested by law.
2.2.6. The Customer’s personal information can only be disclosed to third parties where required or as authorized by the Law.
2.2.7. Cyan Smartthings Ltd does not store any of the Customer’s Credit Card information. This information is held by Mauritius Commercial Bank online payment gateway who is the payment processor and is PCI DSS certified by the Card Association (VISA and MasterCard) as per international compliance norms for VISA and MasterCard.
Secure On-Line Payment SECURE ONLINE PAYMENT FROM MCB BANK (Mauritius Commercial Bank) Online ordering is simple and secure, all Visa and MasterCard’s are accepted. Transactions are processed using MCB online payment gateway, a secure, highly respected and internationally recognised payment service. All transactions are completely secure and payments are processed via secure servers of the MCB Bank itself that encrypt your credit card details. WE DO NOT ENCRYPT ANY DATA OF YOUR CREDIT CARD OR CREDIT NUMBER; ALL IS SECURED AND ENCRYPTED BY OUR PAYMENT GATEWAY BANK (Mauritius Commercial Bank). When buying online from www.csmarthings.com, your contact details, such as name, address and email address are collected, to enable your order to be processed for confirmation and dispatch emails to be sent to you. However, you will not be asked for your credit card details whilst on this site. When you are ready to pay you will be redirected to the secure MCB Payment Gateway.
2.2.8. Cyan Smartthings Ltd. makes no warranty that:
The Portal will meet the Customer’s requirements or will always be accessible;
The Portal will be uninterrupted, timely, secure, error-free or free from computer virus or other invasive or damaging code;
The results that may be obtained from the use of the Portal will be accurate or reliable;
The quality of any products, services, information, or other material purchased or obtained by the Customer through the Portal will meet his expectations; and
Any errors in the Portal will be corrected.
23 Product & Services Policy3.1. Online purchase (for purchase products)
3.1.1. The Customer must be a registered Customer (kindly refer to the Registration Policy) to be able to make online purchases and payments.
3.1.2. Payment for Products & Services shall be made in local currency (Mauritian Rupee).
3.1.3. The Customer can choose from the following payment methods at the moment of placing an online order:
a) Online payment using MasterCard or VISA Card
b) Internet banking transfer
C) Pay on Delivery by cash payment or Debit / Credit card payment with the Cyan Smartthings Ltd. delivery agent.
3.1.4. Value Added Tax (VAT) is included in the showcase price.
3.1. Online hire-purchase application (for purchase products via hire-purchase)
3.1.1. The Customer must be a registered Customer (kindly refer to the Registration Policy) to be able to make online purchases and payments.
3.1.2. Hire purchase is applicable online and made in local currency (Mauritian Rupee).
3.1.3. Hire purchase prices may vary according to the number of instalments selected and a 10% deposit may apply to certain products. Kindly note, approval of the Credit Application is determined by either CIM Finance or Rogers Captial depending on the credit institution chosen at the moment of placing the order. In addition;
a) 12% APR is applicable
b) A service fee of a maximum of 6.5% of the retail price can be applicable
3.1.4. By subscribing to a credit application, the Customer authorizes: (i) the Cyan Smartthings Ltd. to collect on its behalf, all information relating to the customer's KYC documents: Pay Slip, ID Card, Proof of Address, Bank Payroll, Statement of Account, and any other required information (hereinafter referred to as the “Personal Data”) held by Cyan Smartthings Ltd.; and (ii) Cyan Smartthings Ltd. to disclose such Personal Data to any third party in order to vet and approve his hire purchase or loan application and agree to hold the Cyan Smartthings Ltd and/or any of its agents or third party harmless in the execution of its instructions and not to enter any action against the aforesaid parties. The Customer hereby irrevocably renounce to any rights it has accordingly
3.2. Notifications on successful / failed Transactions
3.2.1. A confirmation including a receipt of the transaction (the “Transaction Receipt”) will be sent to the Customer‘s e-mail account upon successful online payment for Products & Services purchased and/or postpaid settlement at the moment of delivery.
- The Transaction Receipt will have a unique identification number to the transaction.
- The Customer’s bank card account number will not appear on the Transaction Receipt.
3.2.2. The Customer can view the order history of his account at all times by logging into ‘My Account’ accessible on the Portal.
3.3.1 Our products are sold at the price advertised on the website at the time of your order. We reserve the right to change the prices at any time, prior to the confirmation of your order. All prices are listed in Mauritian rupees.
3.3.1 All prices are inclusive of VAT at the applicable rate at the time of your order and a delivery fee of Rs 150 will apply for orders having a total value less than Rs 1,000 (Incl. Vat). All Orders having a total value above Rs 3,000 will benefit from Free delivery
3.4 Free Gifts
3.4.1 All free gifts are subject to availability on a first-come, first-served basis, while stocks last. Once stocks are over, the free gift is no longer valid.
3.4.2 Cyan Smartthings Ltd reserves the right to cancel this promotion at any time without prior notice.
3.4.3 If a customer returns any of the products within this offer, they must also return the free item.
3.4.4 Free gifts cannot be exchanged for cash.
3.4.5 Free gifts are not available for hire purchase orders.
24. Delivery Policy
4.1. Once the Customer places an online order, Cyan Smartthings Ltd. commits to deliver the order within 1 to 3 business days.
4.2 Should the product be out of stock Cyan Smartthings Ltd. will immediately inform the customer by email or telephone and a full refund will be granted should Cyan Smartthings Ltd be in possession of the payment.
4.2. The Customer understands that delivery of the ordered items shall occur only at locations within the Mauritian territory limits excluding Rodrigues and other Outer Islands.
4.3. To ensure safe delivery, the Customer must properly fill in the delivery address, the mobile number and any specific instructions in the fields provided online.
4.4. Cyan Smartthings Ltd Delivery Team will contact the Customer directly to notify him when the delivery of his order shall take place.
4.5 For product(s) ordered that need to be delivered by external partners or suppliers, Cyan Smartthings Ltd. shall request the full payment of the order prior to the delivery being done by the external partner or supplier.
4.6. Cyan Smartthings Ltd commits to deliver the ordered and available items within 3 Business Days (excluding weekends and public holidays). Should Cyan Smartthings Ltd. not be in a position to deliver the Customer’s orders within the given time-frame (for e.g in case of any force majeure), Cyan Smartthings Ltd Delivery Team shall contact the Customer immediately & notify him when the delivery of his order shall take place.
4.7. In the event that the Customer notices a change in his availability with respect to receiving his ordered products, he must call Cyan Smartthings Ltd. on 57110421 to notify the Delivery Team as soon as he reasonably can.
4.8. The Customer needs to present his identification document (National ID or Passport) to the Cyan Smartthings Ltd. Delivery Staff before accepting the delivery.
4.9. The Customer must ensure and check that the product delivered is the right one and that he receives a Warranty Certificate, where applicable. A sales invoice indicating the amount paid by the Customer will also be provided to him upon delivery.
4.10. The Customer will have to sign a Delivery Note acknowledging delivery of the products and need to check and ensure that his products are delivered sealed. For any issue regarding the delivered product, the Customer will have to inform Cyan Smartthings Ltd on 57110421.
4.11. Cyan Smartthings Ltd. will not install any product(s) on behalf of the customer.
4.12. Once a product has been delivered to a customer Cyan Smartthings Ltd. will not grant any refund. So it is the responsibility of the customer to ensure that the product is in good condition and meets his or her expectation at the moment of delivery as no refund or exchange will be allowed once delivery has been done.
4.13. Once delivery has been made, we will not be liable for any breakages, nonconformity or shortages of the products ordered.
4.14 Same day delivery is only applicable for selected products and models (subject to stock availability).
4.15 Same day delivery is not applicable for Hire Purchase orders.
4.16 Any order(s) placed before 10:00 am will be delivered on the same day.
4.17 Same-day delivery is not applicable for order(s) placed on Saturdays, Sundays and certain public holidays. Those orders shall be delivered the next day.
4.18 Cyan Smartthings Ltd reserves the right to decline any same-day delivery request and propose the next available delivery date.
4.19 If an order is made up of a product eligible for same-day delivery and another product not eligible for same-day delivery, the order will not be delivered on the same day.
4.20 For credit card or Internet Banking payments, the payment needs to be received before 10 am so that the order can be delivered on the same day. In this case, our normal delivery options will be applied.
5.1 Warranty is provided by the manufacturer, and each manufacturer has its own terms & conditions which the client must comply with.
5.2 Warranty terms & conditions may vary from Manufacturers/Brands.
5.3 Warranty covers are subject to terms & conditions set by Manufacturer
26. Cancellation of Order & Refund Policy
6.1. For the purchase of products, the Customer may cancel his order within 24 hours following the purchase by calling Cyan Smartthings Ltd. Customer Care on 57110421
6.2. For cancelled orders as per 5.1 above, the Customer will have to give the Order Confirmation Number when calling on 57110421 for processing of the cancellation. Cyan Smartthings Ltd. shall endeavour to reverse the payment back to his bank card account. For each cancelled order, the Customer will be charged a fee of 5% on the purchase amount.
6.3 Goods once sold are not exchangeable and non-refundable.
27. Returns & Refunds Policy
7.1. Returns may be considered upon delivery by Cyan Smartthings Ltd and subject to the following conditions:
- The product delivered does not meet the customer's expectations.
- If the Customer notes that the delivery box is not sealed or is damaged at the time of delivery.
- If an out of box failure is noted for the particular product upon testing at the time of delivery.
- If there is a mismatch between the product ordered and the delivered one.
- For the conditions mentioned above:
- The Customer must not accept delivery and must immediately rerun the product(s) to the Cyan Smartthings Ltd. Delivery Staff.
- The Customer understands that the second delivery depends on stock availability, and where stock is available, the product will be delivered to the Customer within 3 Business Day.
7.2. After delivery, the Customer must notify Cyan Smartthings Ltd as soon as reasonably possible once he becomes aware of any defect in the operation of a product by calling on 57110421. Any request for return will be considered solely based on the warranty conditions attached to the product including the following conditions:
- The Customer must bring the defective product to Cyan Smartthings Ltd. Head Office located at Near Industrial Zone, 108. Morc Blueprint, Tyack, Mauritius, together with the valid Warranty Certificate.
- The Customer agrees neither to, nor allow any other party to modify or tamper with the product. Any evidence of tamper will be tantamount to material breach by the Customer and Cyan Smartthings Ltd. shall have no obligation to accept back the product.
- The Customer must present the Sales Invoice, and/or the Transaction Receipt and identification details (National ID or Passport).
7.3. Goods once sold are not exchangeable and non-refundable.
28. Liability & Disclaimer Policy
8.1. Cyan Smartthings Ltd. will not be responsible nor liable for any losses suffered by the Customer resulting from the rejection of transactions, the non-processing of bank card payment, delay in delivery of products or for any other reasons beyond Cyan Smartthings Ltd control including but not limited to insufficient funds in the Customer’s account, network downtime, expired bank card.
8.2. Cyan Smartthings Ltd. shall not be liable for the unavailability of the Portal in the event of a Force Majeure or for acts or omissions of persons or bodies for whom Cyan Smartthings Ltd. is not responsible or any other cause, whether similar or dissimilar, outside Cyan Smartthings Ltd control.
8.3. No liability of any nature whatsoever shall be incurred by Cyan Smartthings Ltd. on the happening of a force majeure or any such events as aforesaid.
8.4. The use of the Portal and reliance on any products or services available online is entirely at the Customer’s own risk. The Portal, including all its functionalities, is provided “as is” and Cyan Smartthings Ltd will not be liable for any unavailability, interruption, downtime, malfunction, or failure of the Portal for any reason whatsoever.
8.5.Cyan Smartthings Ltd. does not represent or endorse the accuracy or reliability of any advice, opinion, statement, or other information displayed on, linked to or distributed through the Portal. The Customer acknowledges that any reliance upon any such opinion, advice, statement or information shall be at his sole risk. Cyan Smartthings Ltd. reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the Portal and the Products & Services listed herein.
8.6. Whilst Cyan Smartthings Ltd. takes reasonable precautions in its operation of the Portal, neither Cyan Smartthings Ltd. nor its representatives will assume any responsibility and neither Cyan Smartthings Ltd nor its representatives shall be liable for any damages to or for viruses that may infect the Customer’s computer equipment or other property on account of his access to, use of or browsing of the Portal or his downloading of any materials, data, text images, video or audio from this Portal. Any material downloaded or otherwise obtained through the use of the Portal is done at the Customer’s own discretion and risk and he will be solely responsible for any damage to his computer system or loss of data that results from the download of any such material and Cyan Smartthings Ltd. will be held harmless from such claims at all times.
8.7. The Customer agrees that under no circumstances whatsoever, Cyan Smartthings Ltd, its employees, representatives or contractors may be held liable for any indirect, extrinsic, special, penal, punitive, exemplary or consequential loss, damage or damages of any kind whatsoever or howsoever caused (whether arising under contract, delict, negligence, or otherwise and whether the loss was actually foreseen or reasonably foreseeable), including but not limited to any loss of profits, loss of revenue, loss of operation time, corruption or loss of information or data and/or loss of contracts sustained by the Customer, his directors, employees, dealers or customers, resulting from his use of or inability to use the Portal or its material.
8.8. Cyan Smartthings Ltd. will at its best efforts screen or edit all the content available from the Portal to ensure that there is no illegal, defamatory or obscene content. You are encouraged to inform Cyan Smartthings Ltd. of any content on the Portal that may be offensive or illegal and hold Cyan Smartthings Ltd. harmless from any claims arising thereof.
9.1. The delivery fee of Rs250 is applicable for an order of a maximum weight of 1KG. An additional 115rs per KG will be charged for any additional KG
9.2. The maximum weight of an order is 10KG
9.3. The delivery lead time is 2 to 5 weeks
9.4. The order shall be collected by the customer at Mauritius Post in Rodrigues. An Avis De Reception shall be signed upon collection of the order by the customer signed prior to shipment. Order will have to be collected
9.5. Only Internet Banking transfer or Juice or Credit card payment are accepted